Policies and Forms
Expectations for Students
The Student undertakes to assist the Tutor in identifying problem areas in which the Student needs specific tutoring.
The Student agrees to be prepared for every session by having all materials, utensils, homework, etc. ready and available in the designated tutoring location prior to the Tutor arriving.
The Student agrees that assignments, exercises or homework form an integral part of tutoring and undertakes to complete such work timely.
Expectations for Parents/Guardians
The parent/guardian undertakes to be responsible for the student’s conduct and character during the tutoring sessions including promptness, respectful behavior, and staying on task.
The parent/guardian is responsible for initiating any communication with the tutor.
The parent/guardian is responsible for getting the student to the session on time and for picking up the student promptly as soon as the session has ended.
Cancellation Policy
CANCELLATION OF LESSONS BY CLIENT/STUDENT
The Client/Student may cancel sessions by giving at least 24 hours prior notice to the Tutor in which case no tuition fees will be incurred. Lessons not attended by the student without giving 24 hours prior notice to the Tutor shall be charged at the full rate.
ABSENCE DUE TO ILLNESS/FAMILY EMERGENCY BY CLIENT/STUDENT/TUTOR
In the event that illness/family emergency/or other situation that warrants a cancellation or re-schedule, please call to discuss your circumstance if not cancelling with 24 hour notice. A session cancelled same-day may result in a 35% of the cost fee.
CANCELLATION OF LESSONS BY TUTOR
The Tutor may cancel lessons by giving 24 hours prior notice to the Client/Student in which case no fees shall be incurred.
NO-SHOW POLICY
Students who are not present at the pre-determined time when Tutor arrives or who are more than 15 minutes late are considered no-shows. If the Student is a no-show, he or she is still responsible for payment for the tutoring session. No discount or refunds shall be given in respect of lessons not attended by the Student.
INCLEMENT WEATHER
In the event of inclement weather (snow, sleet, hail, flooding, tornado, hurricane, severe thunderstorm) we will leave it up to the discretion of the Client/Student and the Tutor as to whether or not a lesson will be held. All clients have the option to use online tutoring as an option in lieu of cancellation due to inclement weather. Please communicate with your tutor on lesson days when there is inclement weather. The Tutor shall reschedule the appointment at a time agreeable to both parties, should lessons be cancelled due to inclement weather.
EFFECTIVE SEPTEMBER 1, 2023
Due to an increase of last minute cancellations and no-shows, we will be implementing a same-day cancellation fee of 35% of the cost of the session. No shows will still be charged the full amount of the session. We understand that emergencies happen, please call Jenna to discuss your circumstance. 207-485-0013