CANCELLATION OF LESSONS BY CLIENT/STUDENT
The Client/Student may cancel sessions by giving at least 24 hours prior notice to the Tutor in which case no tuition fees will be incurred. Lessons not attended by the student without giving 24 hours prior notice to the Tutor shall be charged at the full rate.
ABSENCE DUE TO ILLNESS/FAMILY EMERGENCY BY CLIENT/STUDENT/TUTOR
In the event that illness/family emergency/or other situation that warrants a cancellation or re-schedule, please call to discuss your circumstance if not cancelling with 24 hour notice. A session cancelled same-day may result in a 35% of the cost fee.
CANCELLATION OF LESSONS BY TUTOR
The Tutor may cancel lessons by giving 24 hours prior notice to the Client/Student in which case no fees shall be incurred.
Students who are not present at the pre-determined time when Tutor arrives or who are more than 15 minutes late are considered no-shows. If the Student is a no-show, he or she is still responsible for payment for the tutoring session. No discount or refunds shall be given in respect of lessons not attended by the Student.
In the event of inclement weather (snow, sleet, hail, flooding, tornado, hurricane, severe thunderstorm) we will leave it up to the discretion of the Client/Student and the Tutor as to whether or not a lesson will be held. All clients have the option to use online tutoring as an option in lieu of cancellation due to inclement weather. Please communicate with your tutor on lesson days when there is inclement weather. The Tutor shall reschedule the appointment at a time agreeable to both parties, should lessons be cancelled due to inclement weather.